IT Glue V1.118.129: October 16, 2026

New Features

Autotask Sync Rules management

• IT Glue now supports configurable Sync Rules within Autotask PSA integration settings to give administrators greater control over data synchronization. Administrators can now define how organizations and configurations in IT Glue behave when their corresponding records are marked as Inactive in Autotask PSA. Refer to IT Glue - Autotask integration: managing inactive organizations and configurations with sync rules.

Password and document permission inheritance on move

• When moving passwords or documents to a new folder, users can now choose directly within the Move modal to either inherit the destination folder's security permissions or keep the item's existing permissions. Refer to Adding and removing password folder security and Adding and removing document folder security.

Fixes

• Fixed an issue where reactivating an SSL Expiry workflow triggered incorrect notifications for expired or out-of-window certificates and displayed inaccurate expiry values, such as over 2 years. The workflow now correctly calculates certificate expiry times and sends notifications according to the configured lead time and expired-record settings.
• Fixed an issue where configuration synchronization between IT Glue and on-premises ConnectWise PSA failed with the error message SSL_read: unexpected eof while reading. Configuration sync now completes successfully, allowing configurations to sync from ConnectWise PSA to IT Glue without manual intervention.
• Fixed an issue where Microsoft 365 syncs failed for partners with many customer tenants that don't have a GDAP relationship. The sync now skips these tenants logs them as warnings, so the sync finishes for all tenants with an active GDAP relationship.
• Fixed an issue where the Global Expirations page showed out-of-date domain expiration dates that didn't match the domain's own page. The page now uses RDAP expiration data, and missing RDAP dates for existing domains have been filled in.

• Resolved an issue where newly added users to a GlueConnect invitation retained the previously configured default role instead of inheriting the updated role. The updated default role now applies consistently to both existing and newly added users.
• Fixed an issue where a Microsoft integration with only Sync Intune Devices selected couldn't be saved unless a user license type was also selected. You can now save the integration to sync Intune devices only, without syncing any users.