IT Glue V1.118.131 release notes
Schedule*
| Platform | Date | From (UTC) | To (UTC) | Duration |
|---|---|---|---|---|
| Sydney (AU) | Wednesday, November 4, 2026 | 10:00 | 11:00 | 1 hr |
| Frankfurt (EU) | Thursday, November 5, 2026 | 08:00 | 09:00 | 1 hr |
| North America | Thursday, November 5, 2026 | 10:00 | 11:00 | 1 hr |
NOTE *The schedule is subject to change. Check the Status page for regular updates. When changes are made to the original schedule, those changes are denoted in red.
New feature
Kaseya Assist: Semantic search for documents
Kaseya Assist now searches document bodies and related items, helping you find information beyond titles. With context-based semantic search, it understands natural language, synonyms, and abbreviations, so you can find relevant documentation without relying on exact keywords, whether troubleshooting issues, onboarding or offboarding users, managing customer networks and infrastructure, or performing backup and recovery tasks.
Enhancements
Datto RMM integration: Moscato platform added
On the Sync your data with Datto RMM page, the new Moscato platform is now available for selection in the Platform drop-down menu.
Atera integration: Newer API keys supported
IT Glue now supports the newer JWT-format API keys that Atera issues for recent accounts. You can connect the Atera integration with either a new key or an existing key in the older format. Valid new keys no longer cause an invalid API token error during setup.
New operating systems available for configurations
When creating or editing configurations, Android 16 and Android 17 are now available for selection in the Operating System drop-down menu.
Password Rotation bulk selection behavior improved
In the Match Passwords window on the Password Rotation page, bulk selection in the Unmatched tab now includes only the records you can approve or ignore. The checkboxes for contacts that have no identified passwords remain cleared and disabled, both individually and when you bulk-select. The bulk action menu shows the number of eligible records, and the Approve and Ignore actions are available only when at least one eligible record is selected.
Broken links and outdated MFA content removed in security checklist
The Secure IT Glue Checklist no longer includes the outdated Ensure Enforce MFA is configured step (because MFA is now enforced by default), and resource links in the checklist now point to current documentation.
Visual indicator for applied formatting in the document editor
When creating or editing documents, the Bold, Italic, and Underline icons in the editor toolbar now appear toggled on while that formatting is active.
Fixes
- For a MyGlue user, selecting Add All in the Organization Access section now assigns only the organizations that belong to that user's MyGlue account
- The Datto RMM integration sync settings now load for accounts with a large amount of Datto RMM data. Previously, the page could time out and show an error about API user access, even when the API user had the required permissions.
- You can now disconnect the Vorex integration and remove its data without valid Vorex credentials. Previously, IT Glue returned a user name or password error when the Vorex account was no longer accessible.
- Bulk updates of records no longer fail intermittently.
- In the mobile application, sorting functionality in the list of documents now applies to documents as well as folders.
- Resolved an intermittent communication error that could occur when accessing an organization or creating a password in IT Glue. Users can now access organizations and create passwords without encountering this error.
- Resolved an issue that caused account data migration from North America to Australia (NA to AU) to fail shortly after initiation. The migration now completes successfully.
