ConnectWise Manage field mappings
This article defines how ConnectWise Manage fields are mapped to IT Glue fields. Learn more about integrating with ConnectWise Manage in this topic.
A summary of the two-way sync behaviour:
- Configurations <—> Configurations (excluding PSA custom fields)
- Organizations <—> Companies
- Locations <—> Sites
- Contacts <—> Contacts
Configurations
| IT Glue: Configuration | ConnectWise Manage: Configuration |
| Name | Name |
| Asset Tag | Tag Number |
| Contact | Contact |
| Default Gateway | Default Gateway |
| Configuration Status | Configuration Status |
| Configuration Type | Configuration Type |
| Installed Date | Installed Date |
| Installed By | Installed By |
| Location | Site |
| Manufacturer | Manufacturer |
| Model | Model |
| Notes | Notes |
| Operating System | OS Type |
| Primary IP | IP Address |
| Purchased Date | Purchased Date |
| Serial Number | Serial Number |
| Primary MAC Address | MAC Address* |
| Expiration Date | Expiration Date |
NOTE If you are syncing multiple MAC addresses from your RMM to ConnectWise Manage, the MAC addresses are written as a single string in ConnectWise Manage. If this string exceeds 17 characters, or is not formatted as a single MAC Address, it will not sync to IT Glue.
Organizations
| IT Glue: Organization | ConnectWise Manage: Company |
| Name | Company |
| Type | Type |
| Status | Status |
| Parent Organization | Parent Company |
| Primary Location | Site |
| Short Name | Company ID |
Contacts
| IT Glue: Contact | ConnectWise Manage: Contact |
| First Name | First Name |
| Last Name | Last Name |
| Type | Type |
| Title | Title |
| Emails | Emails |
| Contact Phones | Contact Phone/Fax Numbers |
| Location | Site |
Locations
| IT Glue: Location | ConnectWise Manage: Site |
| Name | Site |
| Address 1 | Address 1 |
| Address 2 | Address 2 |
| City | City |
| State/Province | State/Province |
| Zip/Postal code | Zip/Postal Code |
| Country | Country |
| Phone | Phone |
| Fax | Fax |
NOTE Phone and fax are only one-way sync.
A summary of one-way sync behaviour:
- Tickets <— Tickets
Tickets
| IT Glue: Ticket | ConnectWise Manage: Ticket |
| Board | Board |
| Ticket Number | Ticket Number |
| Contact | Contact |
| Status | Status |
| Priority | Priority |
| Created | Created |
| Updated | Updated |
| Configurations | Configurations |
Matching logic
Standard matching rules are used to match records within IT Glue when pulling over data from ConnectWise Manage. The sync will discover companies, configurations, contacts, and locations and match them to data in IT Glue using the fields shown in the table below:
| Rule | Matches on |
| Organizations | Company Name |
| Contacts | (Company) AND (First Name AND Last Name) |
| Configurations |
(Company) AND (Configuration Type AND Configuration Name) AND (Serial Number AND MAC Address) * |
| Locations | (Company) AND (Address 1 AND Address 2 AND City AND State/Province AND Country) |
| Tickets | (Company) AND (Ticket Number) |
If the matching logic is unsuccessful in finding a match, a new record is created. When one or more identical matches are found, the item that was created first is matched on.
* If there is more than one match, the system will try to narrow the matches using a unique identifier, such as a serial number or MAC address, before matching on date created.
ConnectWise Questions & Answers
Questions & Answers fields synced in from ConnectWise Manage are overlaid and read-only. In the event that the sync is disconnected, these fields will no longer be displayed in IT Glue.
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